Shipping

Shipping 

ARCA will always use the most cost effective and safest method to ship your items. We use major carriers such as UPS, FedEx, USPS, DHL, and Freight Brokers to achieve this. We add adequate insurance to every package to help ensure refunds to both parties if need be. 

ARCA offers combined shipping on multiple items ordered and will invoice accordingly. 

ARCA allows parties to arrange their own shipping of freight with the written approval of a manager beforehand. 

To return your product, you should mail your product to 6010 N. Bailey Ave Suite 5 Amherst, NY 14226 United States. 

You will be responsible for paying for your own shipping costs for returning or exchanging your item unless the reason for return or exchange is our fault(see above). Shipping costs are non-refundable unless the reason for return or exchange is our fault(see above). If you receive a refund, the cost of return shipping may be deducted from your refund(see above) 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

Lost items 

In accordance with our 100% satisfaction guarantee, ARCA promises to work with you, carriers, and e-commerce facilitators on your behalf to locate and gather insurance funds for lost or missing items.  

However, by purchasing from ARCA, you agree that this is ultimately your responsibility as stated in major carrier and e-commerce facilitator policies. ARCA will not offer refunds when carriers are deemed at fault for the loss.  

This only holds true when ARCA fulfills any and all demands made by carriers or e-commerce facilitators. If the item is lost by our fault, ARCA will uphold its policies. 

 

Customer Service 

You will always have the chance to talk to or communicate with a live human being. You will always be addressed appropriately, with dignity, manners, and the truth at all times.